Reservation of Accommodation, or Pitch, by Individuals
Contact detail of the Service Provider:
Steven Linger and Cheryl Newton
Camping Ruisseau du Treil SAS,
Le Ruisseau, 46160 Larnagol, France.
Tel: +33 (0) 565 31 23 39
Email: contact@lotcamping.com
Definitions:
ORDER, or RESERVATION, or RENTAL: purchase of service
SERVICES: seasonal rental of accommodation or bare pitch
ACCOMMODATION: tent, caravan, motorhome, campervan, mobile home
CUSTOMER(S): persons renting accommodation, or bare pitch from the Service provider
SERVICE PROVIDER: Camping Ruisseau du Treil
WEBSITE: www.lotcamping.com
ARTICLE 1 – Scope
These General Terms and Conditions of Sale apply, without restriction or reservation, to any rental of accommodation or bare pitch on the Camping Ruisseau du Treil campground, operated by Mr. Steven Linger and Ms. Cheryl Newton, to non-professional customers, via the website www.lotcamping.com, or by telephone, post, email or social media message, or in a place where the service provider markets the services.
The main characteristics of the services are presented on the www.lotcamping.com website or in writing (paper or electronic). The customer is required to read this prior to making a reservation. The choice and purchase of a service is the sole responsibility of the customer. These General Terms and Conditions of Sale apply to the exclusion of all other conditions of the service provider and, in particular, those applicable to other marketing channels of the Services.
These General Terms and Conditions of Sale are accessible at any time on the website and will prevail, where applicable, over any other version or any other contractual document. The version applicable to the customer is the one in force on the website or communicated by the service provider on the date of making the reservation request by the customer. Unless proven otherwise, the data recorded in the service provider’s computer system constitutes proof of all transactions concluded with the customer.
Under the conditions defined by the General Data Protection Regulation, the customer has, at any time, a right of access, rectification and opposition, if the processing of their data is not essential for the execution of the order and the stay, to all of their personal data by writing, including proof of identity, to:
Mr. Steven Linger, or Ms. Cheryl Newton
at Le Ruisseau, 46160 Larnagol, France.
The customer declares to have read these General Terms and Conditions of Sale and to have accepted them either by ticking the box provided for this purpose before the implementation of the online reservation procedure, or in the case of not booking via the website, by any other appropriate means.
ARTICLE 2 – Reservations
It is the customer's responsibility to verify the accuracy of the reservation and to immediately report to the service provider any error following confirmation. The reservation will only be considered final after the service provider has sent confirmation of acceptance of the reservation to the customer, by e-mail or post, or by signing the contract in the event of a reservation directly at the premises where the service provider markets the services.
Any reservation made via the website constitutes the formation of a contract concluded at a distance between the customer and the service provider.
All reservations are nominative and cannot, under any circumstances, be transferred.
ARTICLE 3 – Prices
The services offered by the service provider are provided at the prices in force on the website, or on any information medium of the service provider, when the customer requests the reservation. The prices are expressed in Euros, including VAT.
The prices take into account any reductions that may be granted by the service provider on the website, or on any information or communication medium.
These prices are firm and non-revisable during their period of validity, as indicated on the website, in the email or in the written proposal addressed to the customer. Beyond this period of validity, the offer lapses and the service provider is no longer bound by the prices.
An invoice is created up by the service provider and given to the customer at the latest at the time of payment of the balance of the price.
3.1 Tourist Tax
The tourist tax, collected on behalf of the municipality / community of municipalities, is not included in the rates. Its amount is determined per person and per day and varies according to the destination. It is to be paid when paying for the Service and appears separately on the invoice.
ARTICLE 4 – Payment Terms
4.1 Deposit
Amounts paid in advance are instalments. They constitute an advance on the total price owed by the customer.
A deposit corresponding to 30% of the total price of the supply of the services ordered is required when the customer places the order. It must be paid upon receipt of the final contract and attached to the copy to be returned. It will be deducted from the total amount of the stay.
There will be no reimbursement by the service provider in the event of cancellation of the stay by the customer less than 15 days before the scheduled arrival date (except in the cases provided for in article 6.4 of these general conditions).
The balance of the stay must be paid before the end of the stay and before leaving the campsite.
4.2. Payments
Payments made by the customer will only be considered final after effective collection of the sums due by the service provider.
4.3. Non-Compliance With Payment Terms
In addition, the service provider reserves the right, in the event of non-compliance with the payment conditions set out above, to suspend or cancel the provision of the services ordered by the customer and/or to suspend the performance of its obligations.
ARTICLE 5 – Provision of Services
5.1. Provision and Use of Services
The accommodation may be occupied from 3:00 p.m. on the day of arrival and must be vacated by 10:00 a.m. on the day of departure.
A pitch may be occupied from 12:00 p.m. on the day of arrival and must be vacated by 11:00 a.m. on the day of departure.
The accommodations and pitches are provided for a determined number of occupants for rental and cannot under any circumstances be occupied by a greater number of people.
Accommodation and pitches will be returned in the same state of cleanliness as on delivery. Otherwise, the customer will have to pay a lump sum of 50 € for cleaning. Any damage to the accommodation or its accessories will result in immediate repairs at the customer's expense. The inventory statement at the end of the lease must be strictly identical to that at the start of the lease.
5.2. Security Deposit
For accommodation rentals, a security deposit of €100 is required from the customer on, or prior to the day of arrival, and will be returned to them on the day of the end of the rental, subject to any deduction of the costs of repairs.
This deposit does not constitute a limit of liability.
ARTICLE 6 – Delay, Interruption or Cancellation of the Stay by the Customer
No reduction will be granted in the case of a late arrival, an early departure or a change in the number of people (whether for all or part of the planned stay).
6.1. Modification
In the event of modification of the dates or the number of people, the service provider will endeavor to accept requests for modification of the date as far as possible within the limits of availability, and this without prejudice to any additional costs; it is in all cases a simple obligation of means, the service provider cannot guarantee the availability of a location or accommodation, or of another date; an additional charge may be requested in these cases.
Any request to reduce the duration of the stay will be considered by the service provider as a partial cancellation, the consequences of which are governed by article 6.3.
6.2. Interruption
A premature departure cannot give rise to any reimbursement from the service provider.
6.3. Cancellation
In the event of cancellation of the reservation by the customer, after its acceptance by the service provider, less than 15 days at least before the scheduled arrival date reserved, for any reason whatsoever except force majeure, the deposit paid to the service provider, as defined in article 4 – Conditions of Payment, of these General Conditions of Sale, will be automatically acquired by the service provider, as compensation, and will not be refunded.
In all cases of cancellation, any processing and management fees will be retained by the service provider.
6.4. Cancellation in Case of Pandemic
In the event of total or partial closure of the establishment during the dates of the reserved stay (which is assimilated to a measure of total or partial prohibition of reception of the public, insofar as the customer is directly concerned by the application of this measure) decided by the public authorities, and which is not attributable to the service provider, the sums paid in advance by the customer for the booking of the stay will be reimbursed within 30 days.
The service provider cannot, however, be held to additional compensation beyond this reimbursement of the sums already paid for the reservation of the stay.
By way of derogation from the provisions of article 6.3 Cancellation, any cancellation of the stay duly justified by the fact that the customer would be affected by COVID 19 (infection) or another infection considered to be part of a pandemic, or would be identified as a contact case, and that this situation would call into question his participation in the stay on the scheduled dates will give rise to the reimbursement of the sums paid in advance.
Any processing and management fees as provided for in the general conditions will remain with the Service Provider. In all cases, the Customer must imperatively justify the event making him eligible for this right to cancellation.
By way of derogation from the provisions of article 6.3 Cancellation, in the event that the customer is forced to cancel the entire stay due to government measures that do not allow participants to travel (general or local confinement, travel ban, closure borders), even though the campsite is able to perform its obligation and welcome customers, the service provider will give rise to the reimbursement of sums paid in advance.
ARTICLE 7 - Customer Obligations
7.1. Civil Liability Insurance
The customer hosted on a pitch, or in accommodation, must be insured for civil liability. A certificate of insurance may be requested from the customer before the start of the service.
7.2. Animals
Pets are accepted on the campsite, under the responsibility of their owners. They are accepted subject to the packages available from the service provider and payable on site. Pets are not accepted in the accommodations.
7.3. Internal Rules
Rules of procedure are displayed at the entrance to the establishment and at reception. The customer is required to read and respect it. It is available on request.
ARTICLE 8 – Provider’s Obligations
The service provider guarantees the customer, in accordance with the legal provisions and without additional payment, against any lack of conformity or hidden defect, resulting from a defect in the design or execution of the services ordered. In order to assert his rights, the customer must inform the service provider, in writing, of the existence of defects or lack of conformity within a maximum period of 24 hours from the provision of the services.
The service provider will reimburse or rectify or have rectified (as far as possible) the services deemed to be defective as soon as possible and at the latest within seven days of the finding, by the service provider, of the defect or defect. Reimbursement will be made by crediting the customer's bank account or by bank cheque addressed to the customer.
The service provider's guarantee is limited to reimbursement of the services actually paid for by the customer. The service provider cannot be considered responsible or in default for any delay or non-performance resulting from the occurrence of a case of force majeure usually recognized by French case law.
The services provided via the service provider's website comply with the regulations in force in France.
The service provider reserves the right to refuse reservations.
ARTICLE 9 – Right of Withdrawal
Activities related to the organization and sale of stays or excursions on a specific date or during a specified period are not subject to the withdrawal period applicable to distance and off-premises sales, in accordance with the provisions of the article L221-28 of the Consumer Code.
ARTICLE 10 – Protection of Personal Data
The service provider, drafter of these presents, implements the processing of personal data which has the legal basis:
Either the legitimate interest pursued by the Service Provider when it pursues the following purposes:
- prospecting;
- the management of the relationship with its customers and prospects;
- the organization, registration and invitation to events of the service provider;
- the processing, execution, prospecting, production, management, follow-up of requests and customer files;
- the drafting of documents on behalf of its clients.
Either compliance with legal and regulatory obligations when implementing processing for the purpose of:
- the prevention of money laundering and terrorist financing and the fight against corruption;
- invoicing;
- accountability.
The service provider only keeps the data for the duration necessary for the operations for which they were collected as well as in compliance with the regulations in force.
In this respect, customer data is kept for the duration of the contractual relationship increased by 3 years for the purposes of animation and prospecting, without prejudice to storage obligations or limitation periods.
In terms of preventing money laundering and terrorist financing, the data is kept for 5 years after the end of the relationship with the service provider. In terms of accounting, they are kept for 10 years from the end of the accounting year.
Prospect data is kept for a period of 3 years if no participation or registration in the service provider's events has taken place.
The data processed is intended for the authorized persons of the service provider.
Under the conditions defined by the General Data Protection Regulation, individuals have a right of access to data concerning them, rectification, interrogation, limitation, portability, erasure. The persons concerned by the processing implemented also have the right to object at any time, for reasons relating to their particular situation, to the processing of personal data having as a legal basis the legitimate interest of the service provider, as well as a right of opposition to commercial prospecting. They also have the right to define general and specific directives defining the way in which they intend to exercise, after their death, the rights mentioned above,
by e-mail to the following address:
contact@lotcamping.com
or by post to:
Camping Ruisseau du Treil, Le Ruisseau, 46160 LARNAGOL
accompanied by a copy of a signed identity document.
The persons concerned have the right to lodge a complaint with the CNIL.
ARTICLE 11 – Intellectual Property
The content of the website is the property of the service provider and its partners and is protected by French and international laws relating to intellectual property. Any reproduction, distribution, total or partial use of this content is strictly prohibited and is likely to constitute an offense of counterfeiting.
In addition, the service provider remains the owner of all intellectual property rights in the photographs, presentations, studies, drawings, models, prototypes, etc., produced (even at the request of the customer) with a view to providing the services to the customer. The customer is therefore prohibited from any reproduction or use of said studies, drawings, models and prototypes, etc., without the express, written and prior authorization of the service provider, who may condition it on financial consideration. The same applies to names, logos or more broadly any graphic representation or text belonging to the service provider or used and distributed by it.
ARTICLE 12 – Applicable Law
These General Terms and Conditions of Sale and the resulting operations are governed by and subject to French law.
These General Conditions of Sale are written in French. In the event that they are translated into one or more foreign languages, only the French text shall prevail in the event of a dispute.
ARTICLE 13 – DISPUTES
All disputes to which the purchase and sale transactions concluded in application of these general conditions of sale could give rise, concerning their validity, their interpretation, their execution, their termination, their consequences and their consequences and which could not have be resolved between the service provider and the customer will be submitted to the competent courts under the conditions of common law. The Customer is informed that he may in any case have recourse, in the event of a dispute, to a conventional mediation procedure or to any other alternative method of dispute resolution.
ARTICLE 14 - Pre-Contractual Information
The customer acknowledges having had communication, prior to making their reservation, in a readable and understandable manner, of these General Conditions of Sale and of all the information and information referred to in Articles L 111-1 to L111-7 of the Code of Consumption, in addition to the information required pursuant to the decree of October 22, 2008 relating to the prior information of the consumer on the characteristics of rental accommodation in open-air hotels and in particular:
the essential characteristics of the services, taking into account the communication medium used and the services concerned;
the price of the services and related costs;
information relating to the identity of the service provider, its postal, telephone and electronic contact details, and its activities, if they are not apparent from the context;
information relating to legal and contractual guarantees and their implementation methods;
the functionalities of the digital content and, where applicable, its interoperability;
the possibility of resorting to conventional mediation in the event of a dispute;
information relating to the terms of termination and other important contractual conditions.
The fact for a natural (or legal) person to order on the website www.lotcamping.com implies full and complete acceptance and acceptance of these General Conditions of Sale, which is expressly recognized by the customer, who waives, in particular, to rely on any contradictory document, which would be unenforceable against the service provider.
INTERNAL RULES
• The campsite is closed from 10:00pm. to 8:00am. After 10:00pm, you must leave your car in the parking at the entrance to the campsite.
• Maximum of 6 people per pitch and a maximum of 1 vehicle per pitch, parking free. Please ask your visitors to use the visitors parking area provided at the entrance to the site.
• For safety reasons, the speed limit in the campsite is limited to 10 km/h at all times.
• The swimming pools are not supervised. Children under 14 must be supervised by a responsible adult.
• To conform to the recommendations of the DDASS, shorts (including Bermuda shorts) are not allowed in the pool. Only swimming trunks are permitted.
• Inflatable toys are not allowed in the pool. Bathers are required to pass through the shower before accessing the pool. Eating and smoking is not allowed in the pool area, beverages should be consumed from plastic, or paper, receptacles.
• Dogs must be kept on a lead and vaccinated in accordance with current legislation. Dogs should on no account be left unattended and owners must clear up after them.
• Electric barbecues are prohibited to avoid overloading the power grid. Campers can rent the barbecue area on site. Charcoal BBQs are OK but must be raised at least 30cm off the ground and only in equipment designed for BBQs.
• The use of bleach is not allowed in order to preserve the smooth operation of septic tanks.
• Rubbish should be put into well sealed bags and placed in the bins that are at the camp site entrance. Please ensure you place recyclable waste in the correct bins. Glass bottles cannot be recycled on the camp site and should be placed in the bottle bank which is located 1 km from the campsite on the D662 on the way to Cajarc.
• Some services (the swimming pool for example) may not be available out of season.